Refund policy

Last updated: 24 September 2026

This Refund & Return Policy applies to orders placed on the Lazy Beez website, operated by Lazy Beez (“we”, “our”, “us”). It sits alongside the Shipping Policy. By placing an order you agree to both.

We want the order to be right. If there is a genuine problem, we will sort it.

Return window

You can request a return within 7 days of delivery.

Eligible returns

To be eligible, the item must be:

  • Unused and in sellable condition
  • In original, undamaged packaging
  • Complete with all accessories, inserts and the invoice

What cannot be returned

These items are not eligible for return or exchange except where they arrived damaged or wrong, with a valid unboxing video:

  • Opened rolling papers, hemp wraps, cones, tips, filters and other hygiene / consumable goods
  • Used lighters, or lighters that have been filled or sparked
  • Lighter fluid, gas refills and other flammable or hazardous goods
  • Hookah hose, mouthpiece and other items that touch the mouth, once the seal is broken
  • Glass, ceramic and other fragile goods (unless damaged in transit with valid proof)
  • Custom or personalised products
  • Items bought in a sale, clearance or as a final-sale promo, unless faulty

Opened papers and wraps cannot go back on the shelf. That is a hygiene rule, not a penalty.

Change-of-mind returns

If you return an eligible item because you changed your mind:

  • You pay both forward shipping (us to you) and return shipping (you to us).
  • A 10% restocking fee is deducted from the refund.

Returned stock has to be inspected, re-binned and handled by the courier again. The restocking fee covers that work.

Return pickup

Pickup is not available for every product or pin code. Glass, fuel and some oversized hookah parts usually have to be self-shipped.

Write to us before you send anything back so we can confirm whether pickup is possible. If we book the pickup, those charges come off the refund.

How to start a return

  • Contact Lazy Beez within 7 days of delivery with your order number, the items, and photos. Add the unboxing video if the claim is damage, shortage or a wrong item.
  • Wait for written approval and the return address. Do not ship until we confirm.
  • Self-ship with a trackable, insured courier. We are not responsible for returns lost or broken on the way back to us.

Refunds

After we receive and inspect the return, we will tell you whether it is approved.

  • Approved refunds go back to the original payment method within 7–14 business days.
  • Forward shipping, return pickup (if we arranged it) and the 10% restocking fee are deducted where this policy says they apply.
  • Your bank or UPI app may take extra time to show the credit.
  • COD refunds, where due, are paid to a bank account or UPI ID you nominate. We do not send cash back with a courier.

Exchanges

The fastest swap is to return the unwanted eligible item and place a new order for what you want.

  • Exchange requests must be raised within 7 days of delivery.
  • The product must be unused and in original packaging.
  • You pay forward and return shipping. A 10% restocking fee may apply.
  • Exchanges depend on stock. If the replacement is out of stock, we refund instead.

Damaged, missing or wrong items

Contact us within 24 hours of delivery.

An unboxing video is mandatory. Record one continuous, unedited video that shows:

  • The sealed packet before you open it
  • The shipping label, clearly readable
  • The full opening, with no cuts or edits
  • The condition of the product inside

Without that video we cannot process a damage, shortage or wrong-item claim. Approved transit-damage and wrong-item cases are replaced or refunded. We cover the return shipping on valid defect / damage / wrong-item claims.

Non-acceptance / RTO (Return to Origin)

If you do not accept a dispatched order — refusal at the door, unreachable after delivery attempts, or a bad address — the parcel returns to us. You bear both forward and return shipping, which we deduct from any refund.

This includes:

  • Order refused at the time of delivery
  • Customer not reachable or unavailable during delivery attempts
  • Incorrect or incomplete address given at checkout

Return address

Returns are accepted only at the address we send you after the request is approved. Do not ship anything back until that confirmation arrives.

Contact

Questions on returns or refunds:
Email: generalsellersntraders@gmail.com
Phone / WhatsApp: +91 99587 20296
Dispatch from: India